Under Texas law, insurance companies cannot dictate where you take your vehicle for repairs. According to the Texas Department of Insurance Bill of Rights for auto insurance claims:
"You have the right to choose where your vehicle is repaired and the parts used in those repairs. However, insurance companies are only obligated to pay a reasonable amount for those services and parts."
Despite this, some insurance providers may attempt to influence your decision - a practice known as steering. They may use misleading language to suggest that choosing your own repair shop could impact your claim, or they may subtly discourage you from selecting a shop that isn't on their preferred list.
In some cases, insurance companies have financial interests in the repair shops they recommend or offer incentives to employees who direct clients to those facilities.
Choosing an OEM-certified collision repair partner such as Avondale Collision Center ensures your vehicle is restored to the highest safety and performance standards.
